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A clear path to coverage

From your first enquiry to on-site coverage.

Start with your location and service need. Together, we review the property details, agree on the scope and confirm what is needed before coverage begins.

Five steps to coverage, with ongoing support.

The exact timing depends on the assignment, requested start date, client readiness and staffing availability.

01

Request review

Send your contact details, site location and service need. Add timing or property details if you already have them.

02

Site assessment

We review access points, post locations, patrol priorities, contacts, reporting needs and site conditions.

03

Written scope

We agree on the schedule, duties, exclusions, rates, reports, escalation procedures and client responsibilities.

04

Readiness

We confirm staffing, site orientation, access tools, instructions and required onboarding documents.

05

Service & review

Coverage begins as agreed, with reporting and reviews of any exceptions or changes.

ONGOING

Change control

Update instructions when schedules, gates, tenant needs, risk points or client contacts change.

What makes the process work

The client provides context

Tell us how the site operates, who can authorize access and what concerns you want to address. Keep us informed when those details change.

SAYAMS defines the proposed assignment

Review the proposed coverage, guard or patrol duties, exclusions and steps needed before service starts. The written scope gives both teams a shared point of reference.

Reports keep you informed

The agreed reporting arrangements explain what records you receive and how they are delivered. Urgent incidents follow the escalation contacts set out for the site.

Submitting a request does not book or confirm service. Coverage begins only after the required review, agreement and readiness steps are complete.

Ready to discuss the site?

Send your contact details, site location and service need. We can discuss the remaining details with you.